FAQs

General FAQ

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Dolly FAQ
SNAPnGO FAQ

We are developing retail dealer network right now, check our Dealer Locator for local dealers.

Our scooters can be charged conveniently using regular wall outlets via the included external charger and fully recharges in approximately 3.5 hours. The charger can take 110-240V, just like most popular consumer electronics.

We provide a one-year limited warranty for New & Certified Refurbished products & 180 days for Used including the battery. Our goal is to create a product that can deliver 100% satisfaction from our customers and we will honor any concerns and issues that arise with our products.

Dolly FAQ

The Dolly weighs in at a lean 28 lbs/12 kg with the battery installed. The battery and electric motor account for more than half its weight.

The Dolly supports a maximum rider weight of 255 lbs/115 kg.

The Dolly’s speed is fully variable, from a crawling pace to a top speed of 15 mph (25 km/h), the maximum allowable speed for electric personal assistive mobility devices in most jurisdictions.

The Dolly can travel approximately 15 miles (25 km) per charge, depending on use and load.

The Dolly battery uses Samsung lithium-ion battery cells. The battery can be charged more than 1000 times, so it should be good for three to five years under normal usage.

SNAPnGO FAQ

The SNAPnGO frame weighs in at a lean 31 lbs. The battery adds an additional 3lbs, and the seat adds additional weight based on the seat type:

  • Standard travel bicycle seat: 4 lbs,
  • Deluxe seat: 15 lbs
  • Deluxe seat w/o armrests 10 lbs.

The SNAPnGO supports a maximum rider weight of 300lbs.

Riders should be able to stand and walk independently and have good vision, strength, coordination and balance to safely operate the Glion SNAPnGO. They must be able to mount or dismount the SNAPnGO scooter without help, or risk of falling.  The Glion SNAPnGO is not intended for medical purposes to provide mobility to someone restricted to a sitting position.  It is not a medical device nor a wheelchair.

The SNAPnGO’s speed is divided into 3 settings:

  • Speed setting 1: 3 mph,
  • Speed setting 2: 4.5 mph,
  • Speed setting 3: 6 mph

The SNAPnGO can travel approximately 15 miles (25 km) per charge, depending on use and load.

The SNAPnGO battery uses Samsung lithium-ion battery cells. The battery can be charged more than 1000 times, so it should be good for three to five years under normal usage.

This is normal behavior for the SNAPnGO, as it uses an electric motor.

If your scooter will not move when on:

  1. Make sure the parking brake is not engaged
  2. Check that the bell has not moved over to depress the reverse thumb control

The battery icon will not reset until the scooter has been ridden after a charge.

How to check battery level:

  • LED pad with battery icon LCD
  • Volume reading on LCD