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Glion Electric Scooters wants you to be 100% satisfied with your decision to purchase one of our products. If at any time within thirty days of receipt of your order, you are not 100% satisfied, you may return it to us for a refund or exchange. The cost of return shipping will be deducted from your refund unless you are returning a damaged or defective item. Per the return policy please ship scooter within 3 business days of obtaining the return shipping label.